Shipping and Delivery
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 25-45 business days. US and UK orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 9 and 20 days to arrive at their destination. If your order is going to take longer than 35 days we will send you an email to notify you but this is rarely the case.
- You can check time frames of shipping in the description of each product on the website.
- You can track your order through our website. If more than 45 days have passed and you have not received your choker in the mail please email us at email@example.com to review the status of your order.